Privacy Policy

At Reed & Rackstraw, we are committed to protecting the privacy of our web visitors and customers. The purpose of this privacy policy is to describe the types of information that we collect from you when you visit our site or purchase from us, and explain how we use this information.

Any information that you choose to provide us with about yourself will be held on a secure computer in strict accordance with the principles of the Data Protection Act (DPA) 1998 (UK) and the European Union Data Protection Framework Directives.

Your personal information
We collect your personal information in several ways, for instance on a registration or enquiry form. This information may include your name, email address, postal address plus other relevant information you may provide. However, we only collect this information from you if you choose to provide it to us. We do not use any covert methods of collecting personal information from visitors.

Apart from replies to a specific request we will not send you other communications unless you become a customer or you specifically indicate that you would like to receive additional information. You can also tell us by email at any time if you don’t want to receive any more communications from us. Reed & Rackstraw will not pass or sell personal information to any third party without your explicit consent; such consent would be sought from you prior to any information being shared. Reed & Rackstraw may be requested to provide information to certain government agencies at some future point, in such instances we would be legally bound to comply.

Other information collected from you during your visit to our site
Whenever you browse the Reed & Rackstraw website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site. This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.

The information includes the following:

The date and time you access our site.
How many and which pages you visit during a ‘session’ on our site and how long you were on the site.
Your internet domain name (this might be your internet service provider such as or your school, place of work etc) and the ‘IP’ address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
The internet browser you use (eg Microsoft Explorer or Netscape) and your computer’s operating system (eg Windows 98). The site you were on before you linked to Reed & Rackstraw (eg Yahoo if you found us from a search engine).

More questions about privacy?
Please contact if you have any questions or concerns about how we protect your personal information and ensure your privacy.